Booking ShagoCart Privacy Policy
At Booking ShagoCart, we are committed to protecting your privacy and ensuring that your personal information is handled with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our platform for services such as flight booking, car rentals, hotel listings, shortlet/space rentals, event venues, and tour packages.
1. Information We Collect
We collect personal information that you provide to us during the booking process, including but not limited to:
- Name, email address, and contact information
- Payment details (credit card or other payment method)
- Booking preferences, such as travel dates, locations, and property selections
- Communication records with our customer service team
We may also collect information automatically, such as IP addresses, device information, and browsing activity when you use our platform.
2. How We Use Your Information
We use the information you provide for the following purposes:
- To facilitate and process your bookings or property listings
- To communicate with you regarding your bookings, modifications, or cancellations
- To enhance and personalize your experience on the platform
- To comply with legal obligations, resolve disputes, and enforce agreements
- For marketing purposes, if you have opted in to receive promotional material from us
3. Data Sharing and Disclosure
We may share your personal information with third parties under the following circumstances:
- Service Providers: We share information with hotels, airlines, car rental agencies, event venues, and other service providers to complete your bookings.
- Payment Processors: Your payment information is shared with our trusted payment processors to facilitate secure transactions.
- Legal Compliance: We may disclose your information to comply with legal requirements, such as responding to court orders or regulatory authorities.
- We do not sell or rent your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand user behavior, remember preferences, and improve website performance. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of our platform.
6. Your Rights and Choices
You have the right to access, correct, or delete your personal information stored on our platform. If you wish to exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe, subject to applicable legal obligations.
7. Refund Process
We are committed to offering a transparent refund process to ensure customer satisfaction. Please review the following guidelines for refunds:
- Hotel Bookings: Refunds are subject to the individual hotel’s cancellation policies. Please review the specific hotel’s terms before booking.
- Real Estate Transactions: Refunds for real estate services, including deposits or fees, will be processed based on agreements with the property owner or agency. Refer to your contract for detailed terms.
- Refund Requests: To request a refund, please contact our support team with your booking or transaction ID. Refunds are processed within 5 business days, subject to the service provider's policies.
- Non-Refundable Services: Some bookings, such as last-minute or non-refundable services, may not be eligible for refunds. These terms will be clearly communicated during the booking process.
- Disputes: If you disagree with a refund decision, you may request further review. We will investigate and resolve the matter in a fair and timely manner.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our platform, and we will notify you of significant updates. Continued use of our platform following any changes constitutes your acceptance of the updated terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact our customer support team.
By using Booking ShagoCart, you consent to the terms of this Privacy Policy and the collection and use of your information as described herein.
