Booking ShagoCart Refund Policy
At Booking ShagoCart, we are committed to providing a clear and transparent refund process to ensure customer satisfaction across all our services, including flight bookings, car rentals, hotel listings, shortlet/space rentals, event venues, and tour packages. Please review the following guidelines for refunds:
1. Flight Bookings
Refunds for flight bookings are governed by the individual airline’s cancellation and refund policies. These may vary depending on the fare class and airline rules. Please ensure you review the airline’s terms before completing your booking. Some flights, especially discounted or promotional fares, may not be eligible for refunds.
2. Car Rentals
Refunds for car rentals will follow the policies set by the respective rental agency. Cancellations made within the agency's allowed timeframe may be eligible for a full or partial refund, while late cancellations or no-shows may incur penalties. Check the specific terms of the rental agency before confirming your booking.
3. Hotel Bookings
Hotel booking refunds are subject to the cancellation policies of the individual hotel or accommodation provider. Some bookings, especially non-refundable rates or promotional offers, may not qualify for refunds. Please carefully review the hotel’s terms before completing your reservation.
4. Shortlet/Space Rentals
Refunds for shortlet or space rentals are based on the agreements with the respective property owner or agency. Terms for cancellations and refunds will be outlined in your booking agreement. We recommend carefully reviewing these details before finalizing any short-term rental agreements.
5. Event Venues
Refunds for event venue bookings are subject to the venue provider’s cancellation policies. Some event venues may require a non-refundable deposit, while others may allow for partial or full refunds depending on the cancellation period. Please check the specific terms provided by the venue before making any commitments.
6. Tour Packages
Tour package refunds depend on the cancellation policies of the tour operator or service provider. Some packages may include non-refundable components such as tickets or pre-booked experiences. Please ensure you understand the refund and cancellation terms of the tour package before confirming your booking.
7. Process for Requesting Refunds
To initiate a refund request, please contact our support team with your booking or transaction ID. Refund requests will be processed within 5 business days, depending on the nature and terms of your booking or transaction. The exact refund timeline may vary based on the policies of the service provider (airlines, hotels, etc.).
8. Non-Refundable Services
Certain services, such as last-minute bookings, promotional rates, or non-refundable reservations, may not be eligible for refunds. These terms will be clearly communicated to you during the booking process. Please ensure you review these terms carefully before making your booking.
9. Disputes
If you disagree with a refund decision, you may reach out to our customer support team for further review. We will thoroughly investigate the matter and aim to resolve it in a fair and timely manner, working in alignment with the service provider’s policies and your rights as a consumer.
10. Additional Fees
Refunds may be subject to additional processing fees or penalties as outlined by the service provider. These fees will be deducted from the total refundable amount, and we encourage you to review the cancellation and refund terms of each service carefully.
By using Booking ShagoCart, you acknowledge and agree to the refund terms and conditions provided above.
